Introduction
Maintaining the security of your data is paramount to Orion Alloys Ltd. We are committed to upholding data privacy rights and assure you that we handle your data fairly, transparently, and within legal bounds. This policy outlines how we collect, use, and protect your information.
What Data We Gather
Orion Alloys Ltd acquires data through various channels, including website activity, marketing sources, and exhibitions. The information we may collect includes:
- Your name, business name, and associated contact details
- Business information, including email addresses and phone details
- Demographic data such as postcode, preferences, and interests
- Website and communication usage data
- Relevant product requirements and interests when you enquire or place an order
- Communication and marketing preferences
- Other information related to special offers and surveys
- Publicly available information shared via public platforms (e.g., Twitter, LinkedIn)
We do not intentionally collect or maintain information related to children.
This list is not exhaustive, and we may collect additional information for the purposes outlined in this document.
How We Use This Data
Collecting this data enables us to understand your needs better, enhancing our products and services. We may use your data:
- For internal records
- To improve the products and services we provide
- To respond to specific enquiries
- To customize the website for a better user experience
- To send promotional emails or mailings about relevant products, services, or offers
- For market research via email, telephone, or mail
Sharing Your Data with Others
To provide certain services, we may need to share your data with service partners, including IT, investors, delivery, and marketing service providers. Service providers adhere to data protection and security standards, and contractual obligations are in place to ensure proper data usage.
Additionally, we may share data with:
- Credit reference agencies for necessary credit checking
- Government bodies, regulators, law enforcement agencies, courts/tribunals, and insurers when required
International Transfers
On occasion, it may be necessary to share data outside the European Economic Area (EEA) for support services. These transfers comply with special rules and data protection laws, typically using standard data protection clauses defined by the European Commission.
How Long We Keep Data
We retain your data for no longer than necessary, with the expectation that personal data will not be held beyond 6 years.
Legal Basis for Processing Customer Personal Data
Orion Alloys Ltd processes customer data because it is necessary:
- For our legitimate interests
- For exercising rights under a contract of sale
- For addressing legal obligations
Consent is relied upon only for direct marketing communications, and customers can withdraw consent at any time.
Our Legitimate Interests
Our processing of customer data is necessary for the legitimate interests of Orion Alloys Ltd, including:
- Supplying goods and services
- Managing safety, health, and welfare
- Promoting, marketing, and advertising products and services
- Understanding customer behavior and preferences
- Legal and regulatory obligations
- Detecting and preventing crime, fraud, and prosecuting offenders
- Managing customer contacts, queries, complaints, or disputes
- Protecting the organization and stakeholders
Requesting Details of Your Information
You have the right to request details of personal information under the General Data Protection Regulations (GDPR). To obtain this information, please write to us using the contact details provided below.
We will make reasonable efforts to provide information within 1 calendar month of receiving your written request.
Security
We prioritize the security of your information. To prevent unauthorized access, we have implemented physical, electronic, and managerial procedures to safeguard and secure online data collection.
Links from Our Website
Our website may contain links to other websites. Please note that we have no control over external websites, and when providing information to linked sites, we are not responsible for their protection or privacy practices. Exercise caution and review the data protection and privacy policies of linked websites.
Telephone Call Recording and Email Monitoring
For various purposes, including establishing facts and evidence for business transactions, compliance monitoring, and ensuring operational effectiveness, telephone calls may be recorded, and emails may be monitored. Recordings are subject to data protection and security requirements outlined in this document, intended for internal use only.
If you have questions about this policy, please email enquiries@orionalloys.com write to:
Orion Alloys Ltd
Unit A1,
Riverway Industrial Estate,
Harlow, Essex CM20 2DP
